Job Description

Call Center sales manager (E-commerce / Direct Sales)

n

Location: Thane – Wagle Estate

n

Work Mode: 100% On-site

n

Team Size: 80+ Employees in India Operations

n

Experience: 8+ Years

n

Role Overview

n

We are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.

n

The ideal candidate should have solid experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.

n

Key Responsibilities

n

n
Lead the daily operations of the outbound sales call center to achieve business targets
n
Develop sales processes, SOPs, and operational policies
n
Define and track KPIs for telesales teams
n
Create effective sales scripts, campaigns, and promotional strategies
n
Monitor call quality, team productivity, and customer interactions
n
Analyze sales data and operational metrics to improve efficiency and conversions
n




Conduct performance reviews, coaching, and training sessions
n
Handle escalated customer concerns and complex operational issues
n
Drive employee engagement, motivation, and retention
n
Manage workforce planning, hiring, and performance management
n
Prepare daily and weekly sales performance reports
n
Collaborate closely with senior leadership on business growth strategies
n

n

Required Skills & Experience

n

n
Graduate in any discipline (10+2+3 education system)
n
8+ years of experience in outbound telesales/call center operations
n
Minimum 6 years in leadership roles managing teams of 50+ members
n
Strong experience in sales operations, coaching, and team performance management
n
Excellent analytical and reporting skills with a data-driven mindset
n
Robust communication and stakeholder management skills
n
Experience working in fast-paced or startup-like settings is preferred
n
Energetic, proactive, and execution-focused leadership style
n
Fluent English communication skills required
n

📌 Sales Director Call Center &c Thane
🏢 Elitez India
📍 Thane