Role & responsibilities :

Ensure excellent customer satisfaction, productive service operations, and effective management of service partners and technicians across the Jammu & J&K; region.

Key Responsibilities:
Manage end-to-end after-sales service operations for Jammu & J&K.;
Handle and monitor performance of all authorized service partners/service centers in the region.
Lead and supervise service technicians to ensure timely resolution.
Ensure achievement of service KPIs such as Complaint Closure TAT, First-Time Fix Rate, and Customer Satisfaction.
Resolve escalated customer complaints and ensure a superior service experience.
Manage spare parts availability, inventory control, and warranty claim processes.
Conduct technical and process training for service partners and technicians.
Monitor service costs, productivity, and compliance with company SOPs and quality standards.
Prepare MIS reports, analyze service performance, and implement improvement actions.
Coordinate with Sales, Dealers, and Branch teams to strengthen after-sales support and service coverage.

📌 Service Incharge Jammu (India)
🏢 USHA International
📍 India