Job Summary

Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.

Responsibilities
Analyse the performance of collection agencies and provide them corrective action for improvement.
Preparing daily/weekly/monthly reports basis the performance of agencies.
To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.




Ensuring that the field executive visits maximum number of cases in a day as per company policy.

Key Skills
Collection Agencies Performance Analysis
Corrective Action
Vendor Management
Team Development
Reporting (Daily/Weekly/Monthly)
People Management
Staff Development
Customer Experience
Field Visits

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader For Recoveries Gurugram (India)
🏢 home credit
📍 India