Job DescriptionAbout Lumisha India
NLumisha India Pvt. Ltd. is a Kolkata based company working with clients in the USA, handling their customer support and backend operations. We are hiring Customer Support Executives for our US shift team. This is a full time, in office role for someone who wants to build a long term career in international operations.
NShift and Location
nShift: 5:00 PM to 2:30 AM IST (aligned to US business hours), Monday to Friday, 40 hours per week.
NLocation: In office at Golaghata, Kolkata 700048 (near Sreebhumi and Ultadanga). This is NOT a remote or work from home role.
NWhat you will do
nRespond to US customer queries over email, chat and phone.
NProcess orders, update records and prepare documentation accurately.
NFollow up on open items and keep customers informed.
NCommunicate clearly with US clients and team members, and meet daily targets.
NWhat we are looking for
NExcellent spoken and written English, comfortable talking to US clients.
NConfident with computers (email, spreadsheets, web tools, good typing speed a plus).




NFreshers are welcome. We provide full training, so prior BPO or voice process experience is valuable to have but not required.
NLiving in or near Kolkata700048 and able to commute to our office in Golaghata / Sreebhumi (ideally a 30 to 60 minute journey). Nearby areas include Lake Town, Bangur, Kestopur, Baguiati, Dum Dum, VIP Road and Ultadanga.
NAvailable and committed to the night shift (5 PM to 2:30 AM), 5 days a week.
NReliable and punctual. Weare a small team where every shift counts, so consistent attendance and on time reporting matter a lot to us.
NLooking for a long term role, not a short term or part time arrangement.
NPlease apply only if you live in or near Kolkata, can reliably work the 5 PM to 2:30 AM in office shift five days a week, and are looking to commit long term. Please do not apply for a work from home or part time arrangement, as this role is in office and night

📌 Customer Support Executive (Kolkata)
🏢 Lumisha India
📍 Kolkata