Job Title: Senior Atlassian / JIRA Support & Developer
Experience: 7+ Years
Location: Hybrid Bangalore
Employment Type: Full-Time
About the Role
We are looking for an experienced Senior Atlassian / JIRA Support & Developer to provide operational and enhancement support for the Atlassian ecosystem, including Jira, Confluence, and Jira Service Management (JSM).
The candidate will be responsible for platform administration, configuration, workflow optimization, automation, integrations, reporting, and L2/L3 support while ensuring platform stability, scalability, governance, and alignment with ITSM and Agile processes.
Key Responsibilities
- Administer and support Jira, Confluence, and Jira Service Management platforms.
- Design, configure, and maintain workflows, schemes, permissions, and project configurations.
- Implement and maintain Jira automation to reduce manual effort.
- Support incident, request, Agile, and portfolio management use cases.
- Create and maintain Jira dashboards, filters, JQL queries, and operational reports.
- Manage integrations with external tools,
including CI/CD, ITSM, reporting tools, REST APIs, and webhooks.
- Administer and support Atlassian Marketplace applications.
- Ensure platform governance, documentation, standards, and best practices.
- Provide L2/L3 support and coordinate with vendors and internal technical teams.
- Support platform transitions, migrations, and audit activities.
- Work with global and distributed teams to understand requirements and translate business processes into Atlassian solutions.
Required Skills & Experience
Must Have:
- 7+ years of hands-on experience with Atlassian tools.
- Strong experience supporting enterprise-scale Jira and Confluence environments.
- Expertise in Jira – Company-managed and Team-managed projects.
- Solid knowledge of Confluence spaces, templates, and permissions.
- Hands-on experience with Jira Service Management (JSM).
- Strong expertise in workflow configuration and permissions.
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📌 Senior Atlassian (Bengaluru)
🏢 CBC
📍 Bengaluru