About Position:

We are looking for an experienced Support Engineer with 8 to 12 years of expertise in cloud infrastructure, application support, and production operations across AWS and Google Cloud Platform environments. The ideal candidate will have robust hands-on experience in GCP, Kubernetes, and Google Kubernetes Engine (GKE), along with a proven track record of supporting business-critical applications and cloud infrastructure in enterprise environments.
- Role: Support Engineer
- Location: Mumbai
- Experience: 8 to 12 Years
- Job Type: Full Time Employment

What You'll Do:
- Provide L2 and L3 support for cloud infrastructure and business-critical applications running on AWS and GCP.
- Manage, monitor, and support Kubernetes and GKE-based application environments.
- Troubleshoot application, infrastructure, networking, and platform-related issues.
- Support production deployments, release activities, and application maintenance processes.
- Monitor platform performance, capacity, availability, and system health using enterprise monitoring tools.
- Analyze incidents,



perform root cause analysis, and implement preventive measures.
- Collaborate with development teams to resolve application issues and improve platform reliability.
- Support containerized applications deployed on Kubernetes clusters.
- Ensure compliance with operational processes, security standards, and governance requirements.
- Participate in production readiness reviews and operational acceptance activities.
- Automate operational tasks and contribute to infrastructure improvement initiatives.
- Work closely with architects, DevOps teams, QA teams, and business stakeholders throughout the delivery lifecycle.
- Identify risks, dependencies, and operational bottlenecks and proactively drive resolution.
- Maintain operational documentation, runbooks, knowledge articles, and support procedures.
- Participate in on-call support rotations and critical incident management processes.
- Contribute to

📌 Support Engineer (Mumbai)
🏢 Persistent Systems
📍 Mumbai