Job Summary

We are seeking an experienced DevOps Engineer with strong expertise in Azure and AWS cloud platforms. The candidate should have hands-on experience in CI/CD, Kubernetes, cloud infrastructure, monitoring, automation, production support, and should work closely with Agile teams while following ITIL best practices for service management.

Key Responsibilities
Design, build, and maintain CI/CD pipelines using Azure DevOps, Jenkins, or Harness
Provision and manage cloud infrastructure on Azure and AWS
Deploy and manage containerized applications using Docker and Kubernetes (AKS/EKS)
Implement Infrastructure as Code using Terraform, ARM templates, or CloudFormation
Configure monitoring and logging using Azure Monitor, AWS CloudWatch, Grafana, and ELK Stack
Perform cluster management, scaling, upgrades, and troubleshooting
Handle P1/P2 production incidents, participate in on-call rotations, and perform RCA
Follow ITIL processes for Incident, Problem, Change, and Release Management
Collaborate with Agile teams during sprint planning, daily stand-ups, reviews, and retrospectives
Ensure security, compliance, Linux OS hardening, and access control policies
Create and maintain SOPs, runbooks,



architecture diagrams, and operational documentation

Technical Skills
CI/CD Tools: Azure DevOps, Jenkins
Cloud Platforms: Azure (AKS, ACR, Monitor, Key Vault), AWS (EKS, EC2, S3, IAM, CloudWatch)
Containerization Orchestration: Docker, Kubernetes
Infrastructure as Code: Terraform, ARM, CloudFormation
Monitoring Logging: Azure Monitor, Grafana, Prometheus, ELK Stack
Operating Systems: Linux (Ubuntu/RHEL)
Version Control: Git

Process Methodologies
Solid working knowledge of ITIL framework (Incident, Problem, Change, Release Management)
Experience working in Agile/Scrum environments
Participation in sprint ceremonies and continuous improvement initiatives
Familiarity with SLA, SLO, and error-budget concepts

Valuable to Have
CI/CD automation and workspace management
Helm charts and Kubernetes manifests
Scripting using Bash or Python

Soft Skills

Solid analytical and troubleshooting skills, experience supporting production-critical systems, ability to communicate effectively with cross-functional teams, and strong documentation skills.

📌 Manager Customer Service Operations Pune
🏢 Tata Communications
📍 Pune