Role & responsibilities
Manage day-to-day cinema operations and ensure smooth functioning of all operational areas.
Supervise Box Office, Concessions/F&B;, Floor Operations and Housekeeping.
Lead daily team briefings and communicate targets, priorities and operational requirements.
Ensure excellent customer service and timely resolution of customer complaints.
Monitor staff grooming, discipline, attendance and performance.
Prepare and manage manpower rosters for optimum staff utilization.
Monitor manpower costs and ensure effective manpower deployment.
Manage cash floats, imprest, shift banking, reconciliation and shortage control.
Ensure strict compliance with cash-handling procedures and prevent revenue leakage.
Monitor product quality, cleanliness, hygiene, sanitation and service standards.
Drive F&B; sales through suggestive selling, merchandising and promotional initiatives.
Monitor stock levels and support regular inventory checks.
Ensure compliance with company SOPs, statutory and legal requirements.
Maintain operational records, registers and required documentation.




Ensure proper display of promotional, commercial and operational communication.
Coordinate with Programming, Marketing, Security, Housekeeping and other support teams.
Conduct regular operational and compliance checks.
Support employee induction, training, coaching and performance management.
Handle operational issues and customer escalations professionally.
Coordinate with local authorities/statutory bodies whenever required.
Take complete responsibility for cinema operations during assigned shifts.
Maintain a hands-on approach during peak hours, weekends and holidays.
Perform other duties assigned by the Cinema Manager.

Preferred candidate profile

2 - 5 years of supervisory/operations experience, preferably in:
Cinema / Multiplex
Hotels / Hospitality
Food & Beverage
Retail
QSR
Entertainment
Customer Service

Candidates from Hospitality/F&B; backgrounds with robust team-handling and customer-service experience are encouraged to apply.

📌 Duty Manager Gurugram
🏢 INOX
📍 Gurugram