AR Caller

Company: Optum
Position: AR Caller
Location: Pune
Experience: Minimum 1 year of experience in Hospital Billing
Employment Type: Full-Time
Work Mode: In office

Job Summary

Optum is looking for experienced and motivated AR Callers with hands-on experience in hospital billing and accounts receivable processes. The ideal candidate should have solid knowledge of denials, UB-04 forms, and payer calling processes.

Key Responsibilities
Handle Accounts Receivable (AR) activities for hospital billing accounts.
Follow up with insurance companies/payers regarding outstanding claims.
Make calls to insurance companies to determine claim status, payment details, and denial reasons.
Analyze and resolve claim denials and underpayments.
Demonstrate good knowledge of the UB-04 claim form and hospital billing processes.




Maintain accurate documentation of payer interactions and claim follow-ups.
Identify billing issues and coordinate with relevant teams for resolution.
Meet productivity, quality, and turnaround-time targets.
Ensure compliance with organizational policies and client requirements.

Required Skills & Qualifications
Minimum 1 year of experience in Hospital Billing / AR Calling.
Strong knowledge of Denials Management.
Good understanding of the UB-04 form and hospital billing.
Prior insurance/payer calling experience is mandatory.
Positive communication and interpersonal skills.
Ability to analyze claims and understand denial reasons.
Willingness to work from the Pune location.

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