The role involves front-ending customers throughout the end-to-end product implementation lifecycle, as well as providing ongoing support to ensure smooth product adoption and usage. It requires a solid understanding of customer requirements, with the ability to manage expectations and deliver solutions aligned with business needs.
A key responsibility is eliciting, analyzing, and organizing customer business requirements, followed by transparent and structured documentation. This includes studying existing business processes and translating them into customer-specific functional solutions using the products capabilities. Close collaboration with stakeholders ensures that the proposed solutions are practical, scalable, and aligned with customer objectives.
The role also involves recommending product enhancements and updates by balancing customer feedback with the product roadmap,



contributing to continuous product improvement. Maintaining comprehensive documentation for all product-related activities ensures transparency, traceability, and effective knowledge transfer.
From a support perspective, the role includes handling production tickets, diagnosing issues, and coordinating timely resolutions to minimize business impact. Additionally, it requires ongoing maintenance and configuration of the product based on client requirements, ensuring the system remains optimized and up to date.
Overall, the position combines customer engagement, business analysis, technical support, and product configuration to deliver reliable solutions and a positive customer experience.

📌 Business Analyst Bengaluru
🏢 immidart technologies
📍 Bengaluru