Key Responsibilities
Welcome and assist customers in the showroom with a professional and friendly approach.
Understand customer requirements, preferences, budget, and occasion to recommend suitable jewellery.
Explain product features, designs, purity, weight, pricing, making charges, gemstones, and other relevant details accurately.
Demonstrate jewellery products and help customers compare different designs and options.
Achieve individual and showroom sales targets.
Handle customer queries, objections, negotiations, and follow-ups professionally.
Build and maintain solid relationships with existing and potential customers.
Maintain customer records and follow up on enquiries, quotations, and prospective sales.
Support billing, order booking, exchange, repair, and delivery processes as required.
Ensure jewellery is handled carefully and displayed according to showroom procedures.
Maintain proper housekeeping and visual presentation of the sales area.
Coordinate with the inventory, billing, and management teams to ensure smooth customer service.
Stay updated on jewellery designs, market trends, gold/silver rates, gemstones, and company offers.
Follow all company policies related to security, inventory control, customer service,



and sales procedures.
Assist with customer outreach, festive promotions, exhibitions, and other sales activities.
Required Skills & QualificationsGraduate or equivalent qualification preferred.
1–5 years of experience in jewellery, luxury retail, fashion retail, or premium customer-facing sales preferred.
Robust communication and interpersonal skills.
Positive customer service and relationship-management abilities.
Sales-oriented with a target-driven approach.
Basic knowledge of gold, diamonds, gemstones, purity, weight, and jewellery pricing.
Good numerical and negotiation skills.
Presentable personality and professional grooming.
Ability to work effectively in a team and handle customers patiently.
Basic computer knowledge and familiarity with POS/CRM systems is an advantage.

Key Performance Indicators (KPIs)
Achievement of monthly and annual sales targets.
Conversion of customer enquiries into sales.
Average transaction value.
Repeat and referral customers.
Customer satisfaction and service quality.
Follow-up effectiveness.
Compliance with showroom and security procedures.

📌 Retail Sales Officer Jaipur
🏢 Titan Company
📍 Jaipur