Industry: CNC Machines / Machine Tools

Role Overview
Handle day-to-day after-sales service calls, remote troubleshooting, and coordination with customers and dealers.
Manage current machine installation planning, documentation, engineer coordination, and warranty registration.
Conduct customer visits and participate in weekly/monthly review meetings.
Support dealer conferences, exhibitions, and other customer/dealer engagement activities.
Upload installation reports, service data, and parts information, and maintain regular updates for HQ reporting.

Key Requirements
Degree/Diploma in Electronics, Electrical, or Mechanical Engineering.
Robust knowledge of CNC machine tools, including HMC, VMC, and Turning machines, with a focus on electrical systems.
Complete knowledge of FANUC, Siemens, and Mitsubishi CNC controllers.
Minimum 3+ years of experience in creating/editing CNC logic.
Proficiency in FANUC ladder logic editing/writing for various automation interfaces.
Experience handling robot interfaces with different types of CNC machines.
Robust troubleshooting and problem-solving skills related to CNC machines.




Candidates with experience working with OEM manufacturers will be preferred.

Candidate Profile
Technically strong service professional with hands-on experience in after-sales service, machine installation, troubleshooting, and customer support, preferably within industrial machinery or capital equipment.
Capable of handling service documentation, installation reports, warranty processes, and system updates with accuracy and attention to detail.
Strong communication and coordination skills to interact effectively with customers, dealers, internal teams, and HQ.
Organized, proactive, and capable of managing multiple service requests, field visits, and escalations with a customer-focused approach.

Experience: 10+ years in the service field, preferably with CNC/VMC/HMC/Turning machines.

Qualification: Diploma/Bachelors degree in Mechanical, Electrical, or Electronics Engineering.

Preferred Age: 30 to 40 years, in line with the seniority and experience required.

📌 Service Senior Engineer Cnc Machines / Machine Tools Chennai
🏢 WIA Machine Tool India
📍 Chennai