Job DescriptionVOICE PROCESS – CUSTOMER SERVICE EXECUTIVE
nLocation: Pune
nExperience: 0–2 Years
nFreshers: Welcome to Apply
nEmployment Type: Full-Time
nWorking Days: 5 Days a Week
nWeekly Off: 2 Rotational Week Off
nShift: Rotational Shifts
nJob Role – Voice Process
nWe are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.
nThe ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.
nKey Responsibilities
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- Handle inbound and outbound customer callsn
- Understand customer queries and provide appropriate solutionsn
- Assist customers with product, service,



and process-related informationn
- Identify and resolve customer concerns effectivelyn
- Escalate complex issues to the relevant team when requiredn
- Maintain accurate records of customer interactionsn
- Meet individual and team performance targetsn
- Ensure a positive customer experience on every interactionn

nRequirements
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- 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Centern
- Freshers with valuable communication skills can applyn
- Excellent English communication skillsn

📌 VOICE PROCESS (Pune)
🏢 WNS
📍 Pune