Job Role: Network Operations Engineer — Wi-Fi specialist with monitoring

Experience: 4-7 years

Project context

This position carries wireless expertise for a large campus estate spanning roughly one hundred sites. It is the most exposed of the five profiles, because the LAN and Wi-Fi scope is the first to transfer from the outgoing supplier.

The holder is expected to be a genuine wireless specialist, not a generalist with wireless exposure, deep expertise in Cisco Enterprise Wireless technologies and a solid understanding of RF engineering principles. The candidate must be able to analyse, troubleshoot and optimise wireless environments from both infrastructure and radio perspectives, rather than solely through controller or configuration management.

Moreover, he must carry the monitoring of that estate as a second skill.

Goals and deliverables

Responsibilities
- Resolve incidents and service requests within agreed SLA targets, with structured troubleshooting and analysis before any escalation.
- Maintain complete, evidence-based ticket documentation;




escalate to Level 3 only with full diagnostic detail.
- Own backlog hygiene, timely stakeholder updates and disciplined shift handovers to guarantee operational continuity.
- Author and maintain Knowledge Base Articles and runbooks;
identify repeat incidents suitable for shift-left to Level 1.
- Apply ITIL incident, change and problem management, and comply with internal security and audit requirements.
- Contribute to Major Incident support, KPI reporting and operational performance reviews, and to problem management investigations.

Specific responsibilities

In addition to the core responsibilities stated above:
- Troubleshoot wireless controllers and access points: roaming failures, co-channel interference, coverage versus capacity.
- Experience performing root-cause analysis of complex wireless client issues using RF metrics and packet captures.
- Operate wireless security: WPA2 and WPA3, guest access isol

📌 Network Operations Engineer — Wi-Fi Specialist With Monitoring (India)
🏢 Infomatics
📍 India