Company Description Shyaway is an creative lingerie brand founded with a mission to empower customers through comfortable and luxurious intimate wear. The brand focuses on making lingerie shopping simple, enjoyable, and accessible to a wide audience. Shyaway operates exclusively through its online platform, www.shyaway.com, offering a broad range of products including bras, panties, loungewear, sportswear, babydoll, sleepwear, shapewear, legwear, and accessories. The company is known for its vibrant collections and commitment to quality, comfort, and style. Team members join a growing e-commerce brand that values customer experience and product innovation.

Job Title: Customer Support Executive / Sr. Customer Support Executive
Department: Customer Care Team
Reports To: Customer Care Team Leader
Location: Chennai
Employment Type: Full-Time

Job Description:
The Customer Care Executive/ Sr Executive is responsible for delivering exceptional support and service to customers. This role involves handling customer queries, customer escalations,



resolving issues and ensuring a seamless customer experience to enhance retention and satisfaction.
You will be the first point of contact for customers, playing a key role in maintaining customer loyalty and upholding the company’s reputation.

Key Roles & Responsibilities:
Inbound & Outbound Calling
• Handle customer queries via incoming calls professionally and efficiently
• Make outbound calls for follow-ups, promotions, feedback, and lead conversion
• Explain products/services clearly and resolve customer concerns
• Maintain call quality and accurate call records
Sales & Lead Conversion
• Convert inquiries into successful sales
• Achieve daily, weekly, and monthly sales targets
• Upsell and cross-sell products/services wherever appropriate
• Update CRM with leads, follow-ups, and closures
Email & Chat Support
• Respond to customer emails and live chats promptly and professionally
• Provide complete and accurate information t

📌 Customer Support Executive (Chennai)
🏢 Shyaway
📍 Chennai