Process Trainer- Customer Service | US (Sahibzada Ajit Singh Nagar)

Process Trainer- Customer Service | US (Sahibzada Ajit Singh Nagar)

14 Sep
|
Impetus Career Consultants
|
Sahibzada Ajit Singh Nagar

14 Sep

Impetus Career Consultants

Sahibzada Ajit Singh Nagar

Job DescriptionProcess Trainer- Customer Service | US Location: Mohali Shift: US Shift Experience: 3+ Years (2+ Years as Process Trainer on paper) What You’ll Do Train & Onboard: Lead Current Hire Training (NHT) focused on retention strategies, scripts, and product updates. Upskill & Coach: Run targeted refresher sessions, 1-on-1 nesting support, and floor coaching with QA to boost bottom performers. What We’re Looking For Experience: 3–5 years in a BPO/International Call Center setting, with 2+ years as a Process/Product Trainer in Customer Care/Retention. Core Strengths: Exceptional soft skills delivery, objection handling, de-escalation, and retention metrics (Churn, Save Rate, AHT, CSAT/NPS).

📌 Process Trainer- Customer Service | US (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar

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