Job Description# IT Support Specialist (MSP) — Australian Shift
nLocation: Mohali, Punjab — 100% onsite, work from office (no remote or hybrid)
nShift: 3:00 AM – 1:00 PM IST, Monday to Friday (Australian business hours)
nSalary: ₹6,00,000 – ₹10,00,000 per annum, based on experience
nEmployment type: Full time, permanent
n## About the role
nWe are an Australian-owned IT support and managed services provider looking after
nhome users and small businesses across Brisbane, Sydney, Melbourne, Perth and
nAdelaide. Our Mohali office is the front line of that operation.
nYou will be the first voice an Australian customer hears when their email stops
nworking, their internet drops out, or their PC won't start. You'll take the call,
nwork out what's actually wrong, fix what can be fixed remotely, and book a
ntechnician onsite when it can't. Roughly half your day is phone and booking work,
nthe other half is hands-on remote support.
nThis is a real technical role, not a script-reading job. If you enjoy solving a




ndifferent problem every hour and talking to customers while you do it, you'll do
nwell here.
n## What you'll do
n• Answer inbound customer calls, diagnose the issue over the phone, and set the
nright expectation on cost and turnaround
n
- n
- Book onsite visits into technician calendars and schedule remote support sessionsn
- Deliver remote support to residential and business customers using remote access toolsn
- Set up and troubleshoot email — IMAP, POP3, Microsoft Exchange and Microsoft 365,n

nacross Outlook, Apple Mail, iPhone and Android
n• Set up printers and scanners — drivers, network and wireless printing, shared
nprinters, scan-to-email
n• Set up and troubleshoot internet connections — modems, routers, Wi-Fi coverage,
nNBN and mobile broadband faults, and knowing when to escalate to the ISP
n• Handle Windows administration — Windows 10/11, user accounts and profiles, Windows
nServer and Active Directory basics, updates, backup

📌 Information Technology Support Specialist (Nagar)
🏢 Geeks Brisbane
📍 Nagar