Job DescriptionAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are productive, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . FourKites is looking for an ambitious and experienced Customer Success Manager to join our team You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain,



you are responsible for creating customers who are delighted in their utilization and adoption of our product. What you’ll be doing: Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services Develop, prepare, and nurture customers for advocacy Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals Facilitate a quarterly Executive Business Review to review goals, progress and opportunities Understand white-space and work to identify and/or develop upsell opportunities Advocate customer needs/issues cross-departmentally Manage account escalations Advocate internally for customer needs and connect on prioritie

📌 Customer Success Manager (Chennai)
🏢 fourkites
📍 Chennai