Job Description
Care247 (https://care247.in/ ) is a next-generation healthcare platform powered by AI for emergency and everyday care by connecting talented medical and wellness professionals with members/patients across India using a monthly subscription fees-based model. We’re on a mission to reimagine healthcare and transform home-based healthcare across So come and be the Change: Create real impact by delivering round-the-clock, holistic care to communities across India — and be part of setting a bold new standard for emergency response, routine healthcare and wellness. You’ll not only ride this wave but join hands to lead it. Job Title: Care Specialist will be acting like a patient or member service partner in 1-2 Night and 2 Day (Shifts) Job Summary: The role is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints, converting leads/inquiries into paid home care services. This role requires excellent communication skills, problem-solving abilities,



and a commitment to patient satisfaction. Key Responsibilities: - Handle Inbound and Outbound Calls: Manage large volumes of calls in a timely and qualified manner, following communication scripts when necessary. - Service Promotion: Inform customers about new products, services, and policies, and seize opportunities to upsell when appropriate. - Coordination: Work with other patient service suppliers/partners, doctors, caregivers and other professionals to relentlessly improve patient services. - Customer Inquiry Resolution: Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers. - Social Media: Support company's social media handles to generate sales and engagement ::: IMPORTANT ::: To accept your application, Please send your 1- Resume incl LinkedIn 2- 120 secs Video or Audio introducing yourself in your own voice (as sample) to

📌 Healthcare Specialist (Mumbai)
🏢 Care247.in
📍 Mumbai