About:
EDT (Everyday Design & Technology) is looking for a dedicated and customer-focused
Customer Experience Executive to join our team. This role is responsible for handling
customer interactions across multiple platforms, ensuring timely resolution of queries,
maintaining accurate records, and acting as a coordination point between internal teams.
At EDT, we strongly believe that exceptional customer service starts with respecting and
empowering our employees. We offer a professional, disciplined, and supportive work
environment where individuals are encouraged to grow, learn, and take ownership of their
responsibilities.
Key Responsibilities:
- Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media platforms in a professional and empathetic manner.
- Provide live product demonstrations to customers and guide them through product features and usage.
- Prepare and maintain accurate records of all customer tickets and interactions.
- Reach out to abandoned checkout customers to understand their concerns or reasons for not completing the purchase.
- Ensure regular and timely follow-ups on all open and pending customer tickets until closure.
- Prepare weekly and monthly reports on customer queries, trends, and key observations.
- Manage end-to-end coordination between the Customer Experience team, Product team, and Logistics team to ensure smooth resolution of issues.
- Maintain a high standard of communication, professionalism, and problem-solving in all interactions.
Required Skills & Competencies:
- Strong verbal and written communication skills.
- Positive problem-solving and analytical thinking ability.
- Customer-centric mindset with attention to detail.
- Ability to manage multiple tasks and follow up effectively.
- Basic understanding of customer support tools and reporting (training will be provided where required).
- Ability to work collaboratively with cross-functional teams.
Experience:
- Prior experience in customer service or cus