About RTDS
Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our continuous innovation-led services include -
- Managed Cloud Hosting Services
- AWS Cloud Services
- Public Cloud Solutions
- Cybersecurity Solutions

Job responsibilities
- Monitor, maintain, and troubleshoot Citrix CVAD components including Delivery Controllers, VDAs, StoreFront, Studio, and Director.
- Perform application publishing, VDA registration checks, and basic image updates.
- Manage user sessions, profile issues (Citrix UPM, FSLogix), and login performance
- Perform basic NetScaler Gateway and load balancing configuration checks.
- Monitor health status, SSL certificate expiry, and HA pair status.




- Escalate major NetScaler configuration changes or advanced troubleshooting to L3.
- Manage user accounts, security groups, and permissions in Active Directory.
- Troubleshoot Group Policy (GPO) application issues.
- Perform DNS record checks and updates; coordinate DHCP reservations as required.
- Proactively monitor system health and performance using Citrix Director and other tools.
- Handle incidents, service requests, and changes per ITIL process guidelines.
- Document troubleshooting steps and resolutions in the knowledge base.
- Work closely with L3 engineers for escalated cases.
- Coordinate with networking, storage, and security teams for issue resolution.
- Support planned maintenance activities, patching, and system updates.

Required Skills
- Working knowledge of Citrix Studio, Director, StoreFront, and NetScaler ADC.
- Hands-on experience with Windows Server (2016/2019), Active Directory, Group Policies, and DNS.
- Familiarity with PVS/MCS, FSLo

📌 Technology Support Engineer II (India)
🏢 Real Time Data services
📍 India