Manager – Last Mile Operations | Quick Commerce
Location: Bangalore
Experience: 4–8 Years
Function: Operations / Last Mile / Quick Commerce
Employment Type: Full time

Role Overview
We are looking for a Manager – Last Mile Operations to manage end-to-end last-mile delivery operations across multiple GIVA stores. The role will be responsible for driving delivery performance, rider productivity, fleet availability, cost efficiency, and overall customer experience.
The ideal candidate should have strong experience in hyperlocal delivery, fleet/rider management, and quick-commerce operations , with a data-driven approach to improving operational performance.

Key Responsibilities
1. Rider & Fleet Operations
- Manage the complete lifecycle of delivery riders and courier partners across assigned stores/cities.
- Monitor rider attendance, login hours, utilization, productivity, and retention.
- Review courier partner performance and drive corrective actions to close operational gaps.
- Develop initiatives to improve rider retention and reduce attrition.

2.



Delivery Performance & SLA Management
- Own key last-mile KPIs including on-time delivery, SLA adherence, order acceptance, allocation TAT, store-to-customer TAT, rider utilization, orders per rider/hour, cancellations, and failed deliveries .
- Identify delivery bottlenecks and implement corrective actions.
- Continuously improve delivery speed, reliability, and customer experience.

3. Demand & Capacity Planning
- Forecast order volumes by store, zone, and time slot.
- Plan rider capacity based on demand, delivery distance, and expected TAT.
- Build capacity plans for peak periods, weekends, festivals, and promotional events.
- Balance rider supply across stores and zones based on real-time demand.

4. Cost & Productivity Management
- Own last-mile delivery costs and drive improvement in cost per order .
- Optimize rider incentives, surge payouts, and guaranteed earnings.
- Monitor delivery distance, rider utilization

📌 Manager – Last Mile Operations | Quick Commerce (Bengaluru)
🏢 GIVA
📍 Bengaluru