Job Description
Job Title: Retention Manager (US Shift)
nCompany: Codeyoung
nExperience: 1–3 Years
nLocation: Work From Office
nShift: US Shift (Night Shift)
nWorking Days: 6 Days a Week
nWeekly Off: 1 Fixed Off
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nAbout the Role
nCodeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management.
nKey Responsibilities
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- Engage with existing customers to understand concerns and improve retention.n
- Build strong relationships with customers and ensure a positive experience.n
- Handle cancellation and refund requests while identifying opportunities for customer retention.n
- Analyze customer feedback and recommend solutions to improve customer satisfaction.n
- Conduct follow-up calls and emails to maintain customer engagement.n
- Collaborate with sales, operations,



and support teams to address customer issues.n
- Maintain accurate records of customer interactions and retention activities.n
- Meet retention, renewal, and customer satisfaction targets.n

nRequirements
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- 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.n
- Excellent verbal and written communication skills in English.n
- Strong negotiation and problem-solving abilities.n
- Ability to handle customer objections and resolve concerns effectively.n
- Comfortable working in the US Shift (Night Shift).n
- Proficiency in CRM tools and Microsoft Office/Google Workspace.n
- Bachelor's degree in any discipline preferred.n

nPreferred Skills
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- Customer-first approach with strong interpersonal skills.n
- Ability to work in a rapid-paced environment.n
- Data-driven mindset with attention to detail.n
- Target-oriented and self-motivated.n

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📌 Customer Retention Manager (Bengaluru)
🏢 Codeyoung
📍 Bengaluru