Role Description The Client Relationship Manager is a full-time, in office role based in Siliguri, responsible for managing client relationships, communications, orders, deliveries, and issue resolution. The role works closely with design, production, and operations teams to ensure seamless service, track feedback, and maintain a strong overall client experience.

Customer communication: Handle WhatsApp, Instagram, website, email, calls, sizing queries, order updates, exchanges, styling help, and follow-ups.
Store communication: Coordinate regularly with stockists and retail stores regarding new collections, product availability, replenishment, size requirements, dispatches, returns, customer requests, and pending issues.
Order coordination with stores: Receive and confirm store orders, check quantities and styles, coordinate with production/dispatch teams, and ensure stores receive correct pieces on time.
Store stock follow-up: Check sell-through, slow-moving pieces, replenishment needs, missing sizes, and stock status with stores.

📌 Client Relationship Manager (India)
🏢 Ode To Odd
📍 India