About GUS Education India (GEI)
- GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems and its associated brands.
- As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.
Job Purpose
- The IT Service Desk Associate Ulaw is responsible for providing quality support.
- To provide the highest quality, qualified 1st and 2nd line incident management to staff and students by following customer focused procedures
Desired Profile
Qualification
- Degree or Equivalent in relevant IT subject or relevant IT experience.
Skills
- Excellent Oral and written communication skills in English
- SCCM Administration
- App-V Package Creation
- PowerShell
- Active Directory
- Group Policy
- Good Technical Knowledge of Windows 7/8/10 and Microsoft Office 2010/2013/2016 MCP qualifications
- MS Teams Business Administration
- Office365 Administration
- SharePoint Administration
- Team Worker
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Relevant
Experience
- Internship (Desirable)
- Experience within a customer service role.
- Previous experience in a technical helpdesk role, preferably in an academic or legal environment.
- ITIL processes; Incident, Problem and Change Management.
- Solid knowledge of 1st and 2nd line experience of supporting a wide range of software packages, operating systems, and other services.
- Troubleshooting of web browsers (Internet Explorer, Chrome, Firefox)
- Troubleshooting PCs, webcams, visualisers, data projectors and other technical equipment.
- Experience of supporting mobile devices; Android, iPhones, iPads Tablets etc.
- Active Directory administration
- Experience or ability of documenting processes and procedures for users and internal Knowledge Bases.
GUS V
📌 Information Technology Help Desk Support (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad
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