Job Summary

We are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities
- Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues.
- Manage device build, imaging, deployment, configuration, collection, and replacement activities.
- Support and maintain laptops, desktops, printers, scanners, and other IT peripherals.
- Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment.
- Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance.
- Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal.




- Provide working-level administration and troubleshooting support for Windows and Linux environments.
- Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting.
- Handle incident and problem management, ensuring timely resolution and appropriate escalation.
- Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics.
- Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues.
- Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams.
- Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems.
- Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities.
- Maintain appropriate IT documentation, SOPs, asset record

📌 Senior Associate IT Infrastructure (Junagadh)
🏢 Concept Medical
📍 Junagadh