? Key Responsibilities
- Manage the end-to-end Order Management lifecycle, from order creation to fulfillment.
- Handle customer orders, order booking, and billing-related queries.
- Coordinate with internal teams and client stakeholders for smooth order processing.
- Work on SAP; experience with SAP ByD is preferred.
- Knowledge of SNOW (ServiceNow) will be an added advantage.
- Use MS Office, especially Excel, for day-to-day operations and reporting.
- Act as a Process SME, providing process guidance and resolving team queries.
- Identify training needs and conduct process training and knowledge-sharing sessions.
- Create and maintain training manuals and process documentation.
⭐ Key Requirements
- Excellent written & verbal communication.
- Solid analytical and problem-solving skills.
- Good attention to detail and accuracy.
- Flexible to work in rotational shifts and from office all days.
- Shipping industry experience will be an added advantage.
📌 Order Management (Nagpur)
🏢 Innova ESI
📍 Nagpur
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