Director – Medical Information & Medical Affairs
Location: Pune, India
Employment Type: Full-Time | Direct Hire
Work Arrangement: Primarily Office-Based (Hybrid Flexibility)
About the Role
We are seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership opportunity for a Medical Information skilled with strong client management, people leadership, and pharmaceutical industry experience.
The position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.
Key Responsibilities
- Lead and manage Medical Information Contact Center operations and service delivery.
- Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams.
- Oversee multiple client accounts, projects, KPIs, SLAs, and operational deliverables.




- Serve as a senior point of contact for clients and global stakeholders across India, the US, and Europe.
- Drive process improvements, quality management, workforce productivity, and operational efficiency.
- Support client implementation, ongoing account management, audits, and service reviews.
- Collaborate with cross-functional and global teams to streamline processes and identify digital and automation opportunities.
- Oversee training, talent development, recruitment, and career progression within the MICC function.
- Ensure compliance with Medical Information processes, adverse event reporting, product complaint handling, and applicable regulatory requirements.
- Support Statement of Work (SOW), invoicing, and client-related business management activities.

Requirements
- Advanced healthcare degree such as MPharm, BPharm, PharmD, MBBS, MD, PhD, or equivalent.
- 8+ years of experience in Medical Information and/or pharmaceutical industry operations, pref

📌 Director – Medical Information (India)
🏢 Employvision
📍 India