Job DescriptionLocation: Andheri East, Mumbai
NWork Mode: Work from Office
NWorking Days: 6 Days a Week
NRole Type: Full time
NCompensation: Competitive Salary + Performance-Based Incentives
NAbout Luma Fertility
nLuma is building the future of fertility care in India — patient-first, technology-enabled, and focused on creating a more thoughtful and seamless fertility experience.
NWe are a growing fertility company backed by leading investors and are building a team that combines empathy, ownership, and high-quality patient engagement.
NAbout the Role
nWeare looking for a CRM Executive who will be responsible for managing patient interactions and ensuring a smooth journey from the initial enquiry through consultation and follow-ups.
NThis role is ideal for someone who is empathetic, confident on calls, organised, and comfortable working in a target-oriented environment. You will be an important point of contact for patients and will play a key role in creating a warm and positive experience.
NKey Responsibilities
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- Handle inbound and outbound calls with prospective and existing patients. N
- Follow up with leads and enquiries through calls and WhatsApp. N
- Understand patient requirements and provide relevant information about the next steps. N
- Schedule and coordinateconsultations and appointments. N
- Maintain regular follow-ups with patients and ensure leads are effectively tracked. N
- Build strong relationships with patients through clear, empathetic, and professional communication. N
- Update and maintain accurate patient and lead information in the CRM system. N
- Coordinate with doctors, clinical teams, and internal stakeholders to ensure a seamless patient experience. N
- Work towards defined conversion and follow-up targets. N
- Identify opportunities to improve patient engagement and lead conversion. N
- Handle patient queries professionally and escalate concerns to the appropriate team when required. N

nWhat We'

📌 Crm Executive (Alibag)
🏢 Luma fertility
📍 Alibag