Key Responsibilities:
✅ Coordinate installation, commissioning, preventive maintenance, and breakdown service activities
✅ Schedule and support field service engineers for timely customer response
✅ Manage customer service requests and ensure prompt resolution
✅ Coordinate spare parts availability and service planning
✅ Monitor service KPIs, machine downtime, and customer satisfaction
✅ Support AMC management, service reporting, and process improvements
What We're Looking For:
✔ Diploma/Degree in Mechanical, Electrical, or related Engineering discipline
✔ 5+ years of experience in service coordination within machine manufacturing, industrial equipment, or automation sectors
✔ Strong customer service, planning, and communication skills
✔ Experience with ERP/CRM systems and service management processes
✔ Ability to manage multiple priorities in a quick-paced environment