Job DescriptionJob Description
NSN
nRequired Information
NDetails
n1
nRole
NDesktop support / O365 / Laptop support
NRequired Technical Skill Set
NL1
nDesired Experience Range
N1-4 Years in Calling/Voice Profile
NLocation of Requirement
NNoida
nDesired Competencies (Technical/Behavioral Competency)
NMust-Have
n
- n
- Proven experience as a help desk technician. N
- Ability to diagnose andresolve basic technical issues. N
- Basic understanding of computer systems. N
- Customer-oriented and cool-tempered. N
- 1-2 years' experience in the Helpdesk/Desktop support. N
- Good Communication Skills N
- Basic technical Knowledge. N
nGood-to-Have
n
- N
- Experienced resources with good communication knowledge. N
nSN
nResponsibility of / Expectations from the Role
N1
nResolving incoming client and personnel IT queries on phone.
N2
nPrioritizing and resolving IT concerns and escalating responsible issues to relevant stakeholders.
N3
nCollaborating with internal departments to ensure that IT needs are met.
N4
nDocumenting processes and maintaining service desk records.
N5
nAsking questions about the problem and explaining possible solutions
N6
nDealing with problems for hardware, such as servers, computers and printers, and software programs