Job Summary

Service NOW Developer

Key ResponsibilitiesDevelopment & Configuration

- Design and develop ServiceNow applications and modules.
- Configure and customize ServiceNow workflows, forms, catalogs, business rules, client scripts, UI policies, UI actions, and ACLs.
- Develop and maintain Service Catalog items, Record Producers, Flow Designer workflows, and Integration Hub solutions.
- Build reusable components and automation frameworks to improve operational efficiency.
- Develop custom applications using ServiceNow App Engine.

Integration & Automation

- Develop integrations between ServiceNow and third-party systems using REST, SOAP, APIs, MID Server, and Integration Hub.
- Implement workflow automation to streamline IT and business processes.
- Support CMDB, Discovery, Service Mapping, and asset management integrations.
- Create and maintain inbound and outbound data integrations.

Service Management

- Support ITSM processes including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Asset & Configuration Management

Quality & Governance

- Perform unit testing, code reviews, and deployment support.
- Follow ServiceNow development best practices and governance standards.
- Prepare technical documentation and knowledge articles.
- Participate in release and change management activities.




- Provide production support and troubleshoot platform-related issues.

Skill RequirementsRequired Technical Skills

ServiceNow Expertise

- Solid hands-on experience with:
- ServiceNow ITSM
- Flow Designer
- Service Catalog
- CMDB
- Discovery
- Integration Hub
- Knowledge Management
- Asset Management

Scripting & Development

- JavaScript
- Glide API
- Business Rules
- Client Scripts
- Script Includes
- UI Actions
- Scheduled Jobs
- Workflow and Flow Designer

Integrations

- REST APIs
- SOAP Web Services
- JSON/XML
- MID Server
- LDAP/AD Integrations
- SSO Implementations

Database & Reporting

- SQL knowledge
- ServiceNow Reporting and Dashboards
- Performance Analytics (preferred)

Preferred Skills

- ServiceNow ITOM
- Service Mapping
- Discovery
- HAM (Hardware Asset Management)
- SAM (Software Asset Management)
- Employee Center
- Virtual Agent
- Now Assist / GenAI capabilities
- Agile and DevOps methodologies

Other RequirementsQualifications

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
- ServiceNow Certified System Administrator (CSA) preferred.
- ServiceNow Certified Application Developer (CAD) preferred.
- Additional certifications in ITSM, ITOM, HAM, or Integration Hub are advantageous.

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