Location- PuneShift Timings- Night ShiftWhat can you expect?An opportunity to understand services which are integral part of Insurance broking lifecycleA place to exhibit your skills, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitionedIn the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expertOur team is new but growing at fast pace and most of our colleagues have an average experience of 3 years. We are one big family that takes pride in exceeding end customer expectations with focus on insurance and business knowledge.We have robust training around understanding insurance concepts and business knowledge. All the team members will support you during this journey.What is in it for you?Learn about new services and transitions of new workPick up current skills like reporting, trainer and subject expertThis is the place for you if you are interested in doing Insurance Certifications in US geographyOther benefits as per HR policiesResponsibilitiesBe an integral part of a growing team,



play a key role in building and transitioning functional capability to the service centreBe responsible for the review of policy wordings across various industry segments as per established and best practicesMeet SLAs on Accuracy, Productivity and TAT as per agreed standardsHandle escalated calls, complaints, questions, and queries as necessaryAct as a mentor to team to ensure they have working knowledge of systems and established processes. Ensure up-skilling of team as per requirementIdeate and identify opportunities for process improvements, calibrate and streamline processesEscalate delays and queries appropriately after due investigationParticipate in process update sessions, Process Knowledge Tests, training and coaching sessionsEnsure adherence to policies & procedures as per organization’s standards and laid out SOPsEnsure operational risks are highlighted on time and escalate the same to proper authorities for corrective actionAdhere to data and information security guidelinesQualificationsGraduate in any fieldRequired SkillsFlexible working in any shifts as per business requirementHave worked in Insurance Broking related services like Policy Admin, Policy Review/Wordings or CertificatesExcellent command on written and oral communicationPreferred SkillsCommunication & InfluencingAnalytical ability & Decision MakingPlanning and OrganizingPrioritization with Client FocusMS-Office skills

📌 Administrator - Insurance Operations (Maharashtra)
🏢 Marsh
📍 Maharashtra