Customer Support Executive

Location: Gurugram, Haryana

Interview Mode: Face-to-Face

Immediate Joiners Required!!

CTC- 2.5 LPA to 4 LPA + Incentives

Contact Person- HR Ankita Bisht

Contact No- (phone hidden)

Job Descriptio

nPolicy Bazaar.com is looking for energetic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction

Key Responsibilitie

- s: Handle inbound and outbound calls to address customer queries and concern
- s. Provide accurate information regarding insurance policies, premium calculations, and policy statu
- s. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-u
- p.



Maintain customer records by updating information in the CRM syste
- m. Ensure customer satisfaction through professional communication and problem-solvin
- g. Meet daily, weekly, and monthly targets set by the team lea

d. Required Skill

- s: Excellent communication skills (verbal and written) in English and Hind
- i. Ability to handle customer queries efficiently and politel
- y. Basic computer knowledge and proficiency in MS Office and emai
- l. Patience and empathy to manage difficult or irate customer
- s. Prior experience in a call center or customer support role is a plu
- s. Freshers and experienced candidates can both app

ly

📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram