TCS hiring for End User Computing

Location: Kolkata

Experience: 6-10

Must have:

Should have expertise in Windows, Macbooks and associates tools like SCCM, Intune, Jamf etc.

- Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
- Work experience in ITSM ticketing tool, tracking and closure
- Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
- Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
- Exposure in remote connecting tool , Application packaging
- L2 Level Desktop Troubleshooting Experience on Hardware and Software




- Robust knowledge of Microsoft based operating systems (Windows 10, 11)
- Microsoft based Office 365 applications , Macbooks
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
- Look out for areas of improvement to help enhance user experience from desktop support perspective.
- Should be flexible to work in any shifts/Weekends
- Knowledge on Customer satisfaction and handing customer experience
- Should have experience in installing approved software remotely
- Should have experience in patching Windows workstations
- Should have experience in MDM support

📌 End User Computing (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata