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Customer Service Executive

Job Title: Customer Service Executive

Department: Customer Support / Operations

Experience: 0–3 Years

Job Type: Full-Time

Location: [Location]

Job Summary

We are looking for a customer-focused and professional Customer Service Executive to handle customer queries, provide timely solutions, maintain strong customer relationships, and ensure a high level of customer satisfaction.

Key Responsibilities

- Handle customer queries through phone, email, chat, and other communication channels.

- Resolve customer complaints and issues professionally and promptly.

- Provide accurate information about products, services, orders, and processes.

- Follow up with customers to ensure issues are successfully resolved.

- Maintain customer records and update CRM/system information.

- Coordinate with internal teams to resolve customer-related issues.

- Process requests, complaints, feedback, and service-related documentation.





- Maintain professional communication and a positive customer experience.

- Meet assigned customer service, response-time, and satisfaction targets.

- Prepare reports and maintain records of customer interactions.

Requirements

- Graduate in any discipline preferred.

- Excellent verbal and written communication skills.

- Valuable interpersonal and problem-solving abilities.

- Basic computer and MS Office/CRM knowledge.

- Customer-oriented attitude and patience.

- Ability to work independently as well as in a team.

- Freshers can apply.

Key Skills

Customer Handling | Communication | Problem Solving | CRM | Complaint Resolution | Follow-up | MS Office | Teamwork | Time Management

Salary

₹15,000 – ₹30,000 per month, depending on experience, skills, and company standards.

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