About the Role:As a Customer Success Manager at Classcard , you'll play a pivotal role in ensuring our customers thrive using the platform. You'll be their guide, advocate, and trusted partner—focused on driving satisfaction, retention, and growth.Job descriptionWe’re looking to hire a Customer Success Manager for our team to enable customer success, maintain lasting relationships, and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer-facing role, and apart from a fixed pay, it also pays out attractive performance-based incentives.Responsibilities:Onboarding new customers and helping them set up their Classcard accountRegularly checking in and engaging with customers to gather feedback and improve software usabilityEncouraging the use of advanced features, cross-selling,



and upselling featuresEmpathise with customers’ needs and offer solutions to fulfil their needsFind cutting-edge ways to engage customers for relationship building and reduce churnCustomer interactions are a part of your everyday life - You know how to identify the customers who need the most attention, and you build solid relationships with themHandle escalations and resolve client issues, ensuring quick and effective solutions.Maintain accurate records of client interactions, feedback, and account changes using CRM tools.Qualifications:You have 1-2 years of experience in account management, preferably in SaaS or a technology companyYou understand technology systems and know how to navigate through them while also coaching and training your clients on themYou enjoy interacting with people and are always up for new challengesYou have excellent verbal and written communication skillsYou have worked with Excel and Google Sheets and understand the basicsDetail-oriented and analyticalDemonstrated ability to increase customer satisfactionAbout Classcard:Classcard is a robust student and class management platform trusted by over 3,250 class providers globally. It consolidates all the essential tools needed to start, run, and grow educational businesses—whether you're operating a sports academy, language school, yoga studio, or tutoring service.

📌 Customer Success Manager (St.Thomas Mount)
🏢 Classcard
📍 St.Thomas Mount