Service Delivery Manager (Coimbatore)

Service Delivery Manager (Coimbatore)

12 Sep
|
goML
|
Coimbatore

12 Sep

goML

Coimbatore

Join us in Shaping the Future of AI & Data

At goML, we are committed to transforming businesses by delivering world-class AI and Data solutions. Our teams are passionate about pushing boundaries, driving innovation, and delivering measurable impact. Our mission is to bridge the gap between state-of-the-art AI research and real-world enterprise applications—helping organizations innovate faster, make smarter decisions, and scale AI solutions seamlessly.

As we scale, we’re looking for a Delivery Manager who can take ownership of end-to-end project delivery, build strong client relationships, and lead cross-functional teams to consistent success. If you thrive in fast-paced environments, love delivering outcomes at scale, and bring strong leadership to complex engagements—we’d love to hear from you!

Why You? Why Now?

AI and Data delivery is moving faster than ever, and customers expect not just results—but predictable delivery, strong governance, and trusted partnerships. This role is perfect for a leader who can balance strategic thinking with hands-on execution, ensuring delivery excellence across multiple programs.

Joining goML now places you at the center of high-impact AI & Data initiatives where you’ll directly shape delivery processes, lead teams, and strengthen customer trust at scale.

What You’ll Do (Key Responsibilities)

First 30 Days: Foundation & Orientation

Deep dive into goML’s delivery models, methodologies, and customer portfolio
Understand ongoing projects, governance structures, and client expectations
Establish relationships with internal stakeholders, cross-functional teams,



and leadership
Review current delivery processes, tools, reporting standards, and best practices

Identify early opportunities to improve predictability and execution workflows

First 60 Days: Execution & Impact

Take ownership of multiple projects and ensure smooth execution and on-time delivery

Drive core delivery governance including: scope management

resource planning
timelines and milestone tracking

risk identification and mitigation

Engage with customers regularly to: align on delivery goals

manage escalations
ensure satisfaction and transparency
Mentor project managers, coordinators, and technical leads to maintain delivery health

Ensure strong stakeholder alignment by balancing internal priorities and client outcomes

First 180 Days: Ownership & Transformation

Lead large-scale complex deliveries end-to-end with focus on: quality

profitability
customer value
long-term engagement success

Build and scale a high-performing delivery team with accountability and collaboration

Contribute to growth by supporting: pre-sales solutioning

effort estimation
proposal development

Identify delivery gaps and implement scalable best practices across programs





Strengthen goML’s reputation as a trusted partner by delivering consistent outcomes and nurturing long-term relationships

What You Bring (Qualifications & Skills)
Must-Haves
7+ years of experience in project and delivery management, ideally in AI / Data / Software services

Proven success managing multiple complex projects and cross-functional teams

Strong delivery leadership in: planning

risk management
resource optimization

stakeholder communication

Excellent customer engagement skills: trusted relationship building

escalation handling
expectation management

Expertise in Agile and Waterfall methodologies

Hands-on experience with delivery tools such as: JIRA, Trello, MS Project (or similar)

Strong leadership, negotiation, and organizational capabilities

⭐ Nice-to-Haves

Experience delivering government or public sector engagements

Certifications such as: PMP

ITIL

CSM / SAFe / Agile certifications

Exposure to cloud platforms: AWS / Azure / GCP

Experience supporting: pre-sales strategy

proposals

delivery process frameworks

Why Work With Us?
Remote-Friendly Environment – Work flexibly from anywhere
Opportunities to Lead at Scale – Own high-stakes deliveries across industries
Continuous Learning & Certifications – Dedicated upskilling budgets and development support
Competitive Compensation & Perks – Attractive salary, insurance, performance bonuses

Collaborative Growth Culture – Work with top talent, join hackathons, leadership forums, and innovation events

📌 Service Delivery Manager (Coimbatore)
🏢 goML
📍 Coimbatore

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