Chennai, Tamil Nadu
Job Summary

Process daily billing and handle failed transactions with valuable judgment.
Resolve billing issues and customer queries from SAP and exceptions.
Prepare, review, and validate billing documents for accuracy.
Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
Escalate unresolved issues to supervisors promptly
Ensure invoices are processed accurately and submitted on time.
Review and adjust invoices when corrections are needed.
Perform any additional tasks as required by the business
Ensure 100% adherence on all compliance requirements
Key Responsibilities

Process daily billing and handle failed transactions with good judgment.
Resolve billing issues and customer queries from SAP and exceptions.
Prepare, review, and validate billing documents for accuracy.
Meet KPIs, SLAs,



and quality standards to ensure customer satisfaction.
Escalate unresolved issues to supervisors promptly
Ensure invoices are processed accurately and submitted on time.
Review and adjust invoices when corrections are needed.
Perform any additional tasks as required by the business
Ensure 100% adherence on all compliance requirements
Skill Requirements
Other Requirements
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📌 Process Associate (India)
🏢 HCLTech
📍 India