Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Cloud Platform (GCP)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system reliability.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Google Cloud Platform (GCP).
- Experience with cloud infrastructure management and troubleshooting within Google Cloud environments.
- Strong understanding of system monitoring tools and incident management processes.
- Ability to analyze logs and system metrics to identify root causes of application issues.
- Familiarity with automation and scripting to streamline support tasks and improve response times.

Additional Information:

- The candidate should have minimum 5 years of experience in Google Cloud Platform (GCP).

- This position is based at our BDC7A - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India