Description

- Account Identification & Acquisition: Market mapping and identification of potential retail stores for time-bound acquisition, induction, and onboarding of current accounts (I.H.S stores) in the assigned territory.
- Account Management: Managing and driving the growth of the channel partners/stores' business with Amazon. Build and execute a strategic account plan that delivers on key business opportunities for the stores and Amazon.
- Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
- Training: Deliver training & coaching of Amazon processes, products, operating model, and SOPs.
- Work on the ground to enable network with new product launches and partner with the operations and other teams.
- Reporting: Maintaining & publishing routine reporting on the stores' current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
- Team Management: Building and managing a multi-layer team and managing performance through on-the-job coaching and mentoring. Driving a team of associates for managing their targets.
- Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for mutual growth.
- Work with stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
- Enhance engagement with accounts to improve business and increase retention.
- Drive stores against goals (Volume, FTR, and other key metrics).




- Handling day-to-day operational escalations and be available around the clock to manage the issues.
- Internal/External stakeholder management.
- Support station operations and/or customer deliveries.

Key Job Responsibilities

- People management, efficiently managing a diverse team
- Derive data-driven actionable insights to improve delivery & customer experience
- Be proficient in both UTR & OTR operations

A Day in the Life
Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning out on-road and under-the-roof capacity for the next cycle/day, while having loads of fun with a very engaging team.
Efficiently plan for a 1:1 with your reportee/manager and work on the feedback!

Basic Qualifications

- Bachelor's degree or equivalent

Preferred Qualifications

- 2+ years of performance metrics, process improvement, or lean techniques experience
- Bachelor's degree within the last 12 months in Engineering, Technology, Science, Operations Research, Robotics, Mathematics, or related fields, or an Associate's degree and experience working for Amazon or any Amazon subsidiary or affiliate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, KL, Calicut

📌 Channel Team Lead - AMZL, Channel Team Lead (India)
🏢 Amazon
📍 India