Amazon.in's Fulfillment by Amazon (FBA) team is seeking a Superstar Investigation Specialist to drive investigations of key processes and defects, along with driving data analysis and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that spans the entire company. Come help build a world-class product with Amazon.in's customer-centric focus applied to the Merchant experience. Our team's objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation, and customer service.

The position is based in Bangalore.

Key Responsibilities

- Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs.
- Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
- Create and implement SOPs for execution on a weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale.
- Report metrics related to the program and draw insights on key patterns/problems.

Skills





- Strong business communication skills
- Good working knowledge of MS Office
- Deep dive, troubleshooting, and innovation
- Strong catalog knowledge

Ability to

- Multi-task in a fast-paced environment
- Communicate clearly with both internal and external customers

Demonstrate

- Passion for delivering excellent customer experience
- Strong interpersonal & communication skills
- Excellent listening skills
- Excellent data accuracy skills
- Eye for detail
- Commitment to meet deadlines
- Willingness to take initiatives

InternalBasic Qualifications

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

Preferred Qualifications

- Knowledge of Excel at an advanced level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, KA, Bengaluru

📌 FBA Catalog Specialist, Fulfillment by Amazon (FBA) team (Bengaluru)
🏢 Amazon
📍 Bengaluru