BASF has successfully partnered India’s progress for more than 130 years. As of the end of 2025, BASF had 2,455 employees in India with 8 production sites and 45 offices throughout the country. The Innovation Campus Mumbai and the Coatings Technical Center in Mangalore are both part of BASF’s global technology platform. In 2025, BASF registered sales of approximately €2.2 billion to customers in India. Further information is available on www.basf.com/in
About the Role
Execute and coordinate collection activity and reconciliation of accounts of third-party customers and/or regions with high complexity in a timely manner; and seek improvements in these processes as necessary
What's In It for You
- Be part of building BASF's new Global Hub in India, a flagship transformation initiative
- Work with a globally integrated team spanning Finance and HR functions
- Competitive compensation, benefits, and structured career pathways
- Access to BASF's world-class learning & development programs
- Inclusive, diverse, and collaborative work culture
- Hybrid work model (mix of on-site and remote)
Key Responsibilities
- To contact customers through different communication channels (e.g.,
emails, calls, WhatsApp); send updated account statements to high complexity customers and responsible sales teams
- To send necessary information to the Accounts Receivable team to ensure that received payments are applied; and also keep customer information updated in the Collection tool (Get Paid)
- Participation in ad hoc meetings with customers and business following up on ongoing disputes previously reported.
- Comply with processes stipulated in guidelines
- Assist in the analysis, preparation and documentation of Internal and External Audits.
- Participate in medium/high size projects.
- Responsible for monitoring KPIs such as Overdue and DSO for the assigned portfolio of low complexity businesses, providing explanations upon request.
- Perform training to the team and customers when requested.
Minimum Qualifications
- Graduate in International Relations, Communication, or with experience in customer service
- Min 5 to 8 years of experience in relevant domain.
- Solid analytical, problem-solving, and communication skills.
- Ability to work effectively in a multicultural, fast-paced global environment
- High attention to detail and a commitment to data accuracy
Technical Skills
- Intermediate Excel skills, advanced SAP skills, and advanced Get Paid skills