Job Description
Director – Medical Information & Medical Affairs
nLocation: Pune, India
nEmployment Type: Full-Time | Direct Hire
nWork Arrangement: Primarily Office-Based (Hybrid Flexibility)
nAbout the Role
nWe are seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership chance for a Medical Information professional with strong client management, people leadership, and pharmaceutical industry experience.
nThe position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.
nKey Responsibilities
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- Lead and manage Medical Information Contact Center operations and service delivery.n
- Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams.n
- Oversee multiple client accounts, projects, KPIs, SLAs, and operational deliverables.n




- Serve as a senior point of contact for clients and global stakeholders across India, the US, and Europe.n
- Drive process improvements, quality management, workforce productivity, and operational efficiency.n
- Support client implementation, ongoing account management, audits, and service reviews.n
- Collaborate with cross-functional and global teams to streamline processes and identify digital and automation opportunities.n
- Oversee training, talent development, recruitment, and career progression within the MICC function.n
- Ensure compliance with Medical Information processes, adverse event reporting, product complaint handling, and applicable regulatory requirements.n
- Support Statement of Work (SOW), invoicing, and client-related business management activities.n

nRequirements
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- Advanced healthcare degree such as MPharm, BPharm, PharmD, MBBS, MD, PhD, or equivalent.n
- 8+ years of experience

📌 Director - Medical Information & Medical Affairs (Pune)
🏢 Employvision
📍 Pune