Job Summary

We are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities
Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues. Manage device build, imaging, deployment, configuration, collection, and replacement activities. Support and maintain laptops, desktops, printers, scanners, and other IT peripherals. Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment. Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance. Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal.



Provide working-level administration and troubleshooting support for Windows and Linux environments. Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting. Handle incident and problem management, ensuring timely resolution and appropriate escalation. Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics. Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues. Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams. Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems. Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities. Maintain appropriate IT documentation, SOPs, asset records, and service-related reports

📌 Senior Associate It Infrastructure (Gujarat)
🏢 Concept Medical
📍 Gujarat