Hiring: Program Manager - Last Mile / Rider Operations

We're looking for a Program Manager to drive high-impact initiatives across Rider Hiring, Supply, Reliability, Productivity, and Last Mile Operations.

What you'll do:
Drive strategic programs and cross-functional initiatives across multiple teams Analyze rider supply-demand, operational performance, costs, and key KPIs Build dashboards, reports, trackers, and performance scorecards Identify operational gaps and drive data-backed solutions Lead process improvement, automation, incentive optimization, and operational excellence initiatives Manage pilots from execution to impact assessment and scale-up Build SOPs, frameworks,



and governance mechanisms Present insights and recommendations to senior leadership What we're looking for:
4–7 years of experience in Program Management, Business Operations, Strategy, Analytics, Supply, or Rider/Driver Sourcing Experience in E-commerce, Quick Commerce, Logistics, Mobility, or Marketplace preferred Advanced Excel mandatory SQL preferred Robust analytical, problem-solving, and stakeholder management skills Experience managing cross-functional programs and pilots Ability to work in a fast-paced, ambiguous environment Location: Bangalore

Experience: 4–7 Years

📌 Manager Ii (Bengaluru)
🏢 Zepto
📍 Bengaluru