Job Description
Desktop Support
nRole Title: Desktop Support Engineer (L1/L2)
nLocation: Chennai (WFO)
nAbout Us:
nStitch is a visionary technology company committed to empowering businesses through our homegrown SaaS and API-driven platform. Our mission is to simplify money movement processes, enhance profitability, and deliver seamless experiences for our clients and their customers. We strive to eliminate complexities and create cutting-edge solutions for a better tomorrow.
nAbout the Role:
nThis role involves providing L1/L2 end-user support for devices, operating systems, networking, and Microsoft 365 services, including user management, onboarding/offboarding, and troubleshooting issues across tools like Outlook, Teams, OneDrive, and SharePoint. It also includes advanced endpoint management using Intune for device enrolment, compliance, application deployment, security enforcement, and Autopilot provisioning, along with monitoring endpoint health. Additionally, the role covers asset lifecycle management, documentation, SLA adherence,



and coordination with cross-functional teams to ensure efficient operations and compliance.
nWhat will you be doing?
n
- n
- Provide L1/L2 technical support for end-user devices, including laptops, desktops, mobiles, printers, and peripheralsn
- Troubleshoot OS, application, and connectivity issues across Windows, macOS, Microsoft 365, VPN, Wi-Fi, and networksn
- Administer Microsoft 365 services: user accounts, licenses, mailboxes, distribution lists, and Teams/SharePoint accessn
- Handle device provisioning, onboarding/offboarding, application installations, and user profile configurationn
- Manage OneDrive/SharePoint sync, file access, and permission-related issues while maintaining detailed documentation and SLA compliancen
- Coordinate with Infrastructure, Network, Cloud, and Security teams for escalations and issue resolutionn
- Manage Intune endpoint operations including device enrollment, compliance policies,

📌 Desktop Support Engineer (Tamil Nadu)
🏢 Stitch
📍 Tamil Nadu