Job Description
Key Responsibilities: ✅ Coordinate installation, commissioning, preventive maintenance, and breakdown service activities ✅ Schedule and support field service engineers for timely customer response ✅ Manage customer service requests and ensure prompt resolution ✅ Coordinate spare parts availability and service planning ✅ Monitor service KPIs, machine downtime, and customer satisfaction ✅ Support AMC management, service reporting, and process improvements What We're Looking For: ✔ Diploma/Degree in Mechanical, Electrical, or related Engineering discipline ✔ 5+ years of experience in service coordination within machine manufacturing, industrial equipment, or automation sectors ✔ Strong customer service, planning, and communication skills ✔ Experience with ERP/CRM systems and service management processes ✔ Ability to manage multiple priorities in a fast-paced workplace