Job DescriptionGuest Delight Associate – TravelTech
nLocation: Recent Delhi
nCompensation: ₹5-5.5 LPA
nShift: 5 Days from Office, 1 day WFH (9-hour shift + 1 hour break)
nEligibility Criteria
n
- n
- This role is only for graduates (postgraduate candidates should not apply).n
- You must have exceptional spoken and written English communication skills.n
- Pursuing the Customer Success Career Accelerator Program with this job is mandatory and non-negotiable.n

nAbout the organisation:
nWe believe the path to a more open world starts by making travel effortless.
nVisa processes are one of the biggest pain points for global travelers — and Atlys is solving that by automating the end-to-end visa experience.
nWe're building technology that improves global movement liquidity, something that will change how the world travels for decades to come.
nWhy You'll Love Working Here:
n
- n
- Shuttle service from the metro for a smoother commuten
- Meals on the housen
- Hybrid setup: Weekends WFH + night-shift WFHn
- Spa & gym reimbursement up to ₹6,000n




- ₹10,00,000 health insurance coveragen
- Supportive, fast-growing, mission-driven TravelTech environmentn

nRole Overview:
nAs a Guest Delight Associate, you'll be the first point of contact for travelers, offering outstanding support through calls, chat, and email.
nYou'll simplify the visa application journey, resolve queries, and ensure every traveler feels supported throughout the process.
nThe Job
n
- n
- Deliver timely and professional support across calls, chat, and email.n
- Resolve visa-related concerns with empathy and accuracy.n
- Gain deep knowledge of visa products and services.n
- Collaborate with internal teams to resolve issues quickly.n
- Document interactions in CRM systems.n
- Follow up to ensure complete resolution.n
- Suggest process improvements and identify inefficiencies.n
- Stay updated on visa regulations, travel policies, and product changes.n
- Use customer support tools

📌 Customer Service Specialist (Delhi)
🏢 Skill Veda
📍 Delhi