Job Description
Key Responsibilities:
n✅ Coordinate installation, commissioning, preventive maintenance, and breakdown service activities
n✅ Schedule and support field service engineers for timely customer response
n✅ Manage customer service requests and ensure prompt resolution
n✅ Coordinate spare parts availability and service planning
n✅ Monitor service KPIs, machine downtime, and customer satisfaction
n✅ Support AMC management, service reporting, and process improvements
nWhat We're Looking For:
n✔ Diploma/Degree in Mechanical, Electrical, or related Engineering discipline
n✔ 5+ years of experience in service coordination within machine manufacturing, industrial equipment, or automation sectors
n✔ Robust customer service, planning, and communication skills
n✔ Experience with ERP/CRM systems and service management processes
n✔ Ability to manage multiple priorities in a fast-paced environment